Privacy Policy
Carroll's Cartage Limited. Last updated: 16 September 2026

Carroll's Cartage Limited ("Carroll's," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the New Zealand Privacy Act 2020.

1. What information we collect
We may collect the following personal information when you interact with our website, enquiry forms, or advertising:
Name
Phone number
Email address
Company name and job title

Any other information you choose to provide when making an enquiry (for example, details about your logistics or warehousing requirements)
We may also automatically collect limited technical information, such as your IP address, browser type, and pages visited, through cookies and similar technologies used for website analytics and advertising.

2. How we collect information
We collect personal information when you:
Submit an enquiry or lead form on our website or through our advertising (including Google Ads lead forms)
Contact us by phone, email, or in person
Request a quote for our services

3. How we use your information
We use the information we collect to:
Respond to your enquiry and provide you with information about our services
Prepare quotes and proposals
Contact you about our 3PL, warehousing, transport, and related logistics services
Improve our website and marketing, including measuring the performance of our advertising campaigns
Comply with our legal obligations
We do not sell your personal information to third parties.

4. Sharing your information
We may share your information with:
Service providers who help us operate our business (for example, our website hosting provider, CRM system, or advertising platforms such as Google Ads)
Professional advisers, where necessary
Any party where required by law
Any third party we share information with is required to protect it appropriately.

5. Advertising and cookies
Our website and advertising (including Google Ads) may use cookies and similar technologies to understand how visitors use our site and to measure the effectiveness of our marketing. This may include tracking form submissions and website visits for advertising performance purposes. You can control or disable cookies through your browser settings.

6. Data storage and security
We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, or disclosure. Information is stored securely and retained only for as long as necessary for the purposes described in this policy, or as required by law.

7. Your rights
Under the Privacy Act 2020, you have the right to:
Ask us to confirm whether we hold personal information about you
Request access to the personal information we hold about you
Request correction of any information that is inaccurate, incomplete, or out of date
To make a request, contact us using the details below.

8. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Carroll's Cartage Limited Phone: 09-622 3000. 2 Mahunga Drive Mangere Bridge, Auckland or chris@carrolls.co.nz

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.

9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

Auckland